Shipping & Delivery

Every Dearly Drawn portrait is created individually from your photo. Here you’ll find everything you need to know about production, delivery and receiving your order.

Your portrait is usually ready within 2–5 working days after I receive your order and a suitable photo.

Once your portrait is finished, you’ll receive a preview by email for approval. Physical products are printed and prepared for dispatch only after you approve the final portrait.

If I need another photo or any additional information, I’ll contact you by email. This may extend the production time.

Delivery depends on the package you choose:

• Digital Portrait — available worldwide
• A4 Printed Portrait — delivery to Slovenia, the EU and the USA
• Premium Gift Set — delivery within the EU

After your order has been dispatched, estimated delivery times are:

• Slovenia: 1–3 working days
• European Union: 3–7 working days
• USA: 7–15 working days

Delivery times are estimates and may vary depending on the destination, postal service, customs, holidays or other circumstances outside my control.

You’ll receive an email once your order has been dispatched.

Shipping costs are calculated according to your delivery address and package and are shown at checkout before you complete your order.

Digital portraits have no shipping costs.

If you choose the Digital Portrait, your finished high-resolution PNG file will be sent to the email address provided with your order after you approve the final portrait.

No physical product will be shipped.

Please make sure your name and delivery address are correct before completing your order.

If a parcel is returned because the address provided was incorrect or incomplete, or because it was not collected in time, the customer is responsible for the cost of re-shipping.

Every physical order is carefully packaged to protect it during delivery.

If your order arrives damaged, please contact me as soon as possible at hello@dearlydrawn.com and include photos of the damaged product and packaging.

I’ll review the issue and arrange an appropriate solution.